Executive Director, Customer Experience

Executive Director, Customer Experience9 communications in the past year

Lobbied by

Salesforce

Discuss technology solutions that improve Toronto resident experience with City government and interdepartmental communications.

Salesforce.com Canada

Discuss technology solutions that improve Toronto resident experience with City government and interdepartmental communications.

Deloitte

How Generative AI might be used to support more efficient and effective delivery of City services

GTA Strategies

Arrange meetings between City Mayor and Councillors with visiting Nigerian delegations of Municipal Councillors and senior staff to discuss governance, finance and budgeting in Toronto.

Recent activity

Jan 28, 2026

Michael Shortino, Bryon Grant, Trang Sabel, Jessica Sinclair, Serina Cheung and Terry Whittaker met with Executive Director, Customer Experience on behalf of Salesforce.com Canada and Salesforce

Aug 26, 2025

Serina Cheung, Tom Saracene and Terry Whittaker met with Executive Director, Customer Experience on behalf of Salesforce.com Canada and Salesforce

Oct 10, 2023

Andrew Potter spoke on the phone with Executive Director, Customer Experience on behalf of Deloitte

May 26, 2023

Glenn De Baeremaeker emailed Executive Director, Customer Experience on behalf of GTA Strategies

Frequent lobbyist contacts

Serina CheungSalesforce.com Canada Corporation2

Terry WhittakerSalesforce.com Canada Corporation2

Andrew PotterDeloitte Inc.1

Bryon GrantSalesforce.com Canada Corporation1

Glenn De BaeremaekerGlenn De Baeremaeker Consulting1